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Ordering & Delivery
Placing an Order
How to place an order to an Artist Member of CharlestonArtShop.com:
- Browse Artwork Listings by artist, all artwork, category, or search
- Click the "Add to Cart" button on the Artwork Listing page to add it to your shopping cart ***
- Click the "Checkout" button on the Shopping Cart page to complete your order
- Checkout as a guest or register a Customer account
- Select a USPS shipping option or arrange delivery with the artist
- Pay the Artist by PayPal, Credit Card, or Cash/Check
- Both you and the Artist will receive a copy of the order by email
- The Artist will ship/deliver the artwork to you
All artwork is listed, sold, and shipped directly by the artist.
*** each order may only contain artwork from a single artist at a time.
Register an account to track order status, view past orders, checkout quicker, and more.
Have a Question?
Please submit our contact form to contact an artist. If you have a specific question about an Artwork Listing, then please submit it on the "Questions" tab on the Artwork Listing page.
Payment Processing
Online payments are securely processed by PayPal directly to the artist. All major credit cards are accepted and you don't need a PayPal account to pay by credit card. Financing is available through PayPal Credit, a PayPal service that lets you pay now or pay over time.
Cash or Check payment option is available when the "Arrange with Artist" delivery method is selected during checkout.
Returns & Cancellations
To cancel an order that has not yet shipped, have your order number available and contact the artist as soon as possible. Returns must be processed by submitting the return request form. Please see Terms of Use for more information, including eligibility.
Security & Privacy
Orders are encrypted using secure socket layer (SSL), the same technology your bank uses. We DO NOT store your credit card number. We DO NOT share personal information without your consent. See Privacy Policy for more information.
Delivery & Shipping
The artist is notified by email immediately after an order is placed and he/she is responsible for packaging and shipping the artwork to you. The artist will update the order status via their CharlestonArtShop.com account as soon as the item has shipped or otherwise been delivered and the customer will be notifed by email. If shipped, the artist will include the tracking number provided by USPS for all Priority Mail shipments. If you register an account, then you can track the order status in your account's Order History.
Order Processing
Processing times vary. In-stock items may take as little as 24 hours and generally no more than 1-3 business days. Items produced on demand, such as prints, require additional processing time and generally take a total of 3-5 business days. Special orders may take longer. Please read the item description on each art listing for specific details on how long an item may take to process. If you have a question, please contact the Artist.
Shipping & Insurance
Shipping options are available at checkout from the United States Postal Service (USPS).
Shipping times vary based upon the option selected and do not include processing time. Customers are responsible for paying shipping costs at checkout and Artists are responsible for packaging cost. Shipping within the United States ONLY.
Arrange with Artist delivery option is available and the Artist will contact the Customer directly to arrage shipment/delivery.
Insurance and delivery confirmation is available at checkout for an additional 2.9%.